Oh boy... that is hilarious. Yeah that is definitely a "come-on!" type.
Although they should maybe take into consideration that some people are clueless when it comes to computers, and might not be able to figure out "Hand Held Device".... hmm, what computer device do I hold in my hand?
Probably the last problem he had was called into his computer manufacturer's tech support, and went something like this:
"My computer doesn't work!"
"What is the problem?"
"When I press the power button, nothing happens!"
"It IS plugged in, correct sir?"
"What? You have to plug this thing in?"